Terms & Conditions

1. General
Superfruit Store is operated by the company Superfruit Scandinavia AB also called "superfruit".

2. Payment
In the Superfruit Store it should be easy to shop, thats why you as a customer have the following options: In the Superfruit Store it is possible to pay with VISA or MasterCard. When paying by card, you must enter the card number, the expiry date and CVC code.

You can also choose to pay with a 14-day invoice, in which case you will receive it at the home address you entered and then pay it within 14 days.

As a business, you can shop by invoice after approved credit.

3. Prices
The prices in the Superfruit Store are inclusive of VAT. Supplements and foods have a VAT rate of 12%. Other products and shipping have a VAT rate of 25%. If the tax rate changes, we reserve the right to change prices to the corresponding VAT rate.

4. Delivery times
We always try to ship your package as soon as possible, usually within 1-4 days. During promotions or unexpectedly large demand on any product, it may however take a little longer. If a product is backordered it is shipped as soon as it is back in stock.

5. Shipping rates and delivery conditions for Sweden and the EU
Superfruit's goal is to offer our customers good terms of delivery.

When purchasing products worth less than 500 SEK = delivery is not included
When purchasing products worth more than 500 SEK = shipping costs 0 SEK
For companies who pay by invoice comes free shipping over 2500 SEK.
Sweden using Posten = shipping costs 59 SEK
Sweden using Schenker = shipping costs 49 SEK
Sweden Posten DPD Business Parcel = shipping costs 149 SEK (Only available to Businesses)
Denmark = shipping costs 69 SEK
Finland = shipping costs 69 SEK
Germany = shipping costs 79 SEK
Rest of Europe = shipping costs 79 SEK
Business Parcel Europe = shipping costs 199 SEK

The package is delivered to the address you specify and you can even change the delivery address to another than where you currently reside. The customer is responsible to check where the nearest delivery point for Posten and Schenker Privpak is. When the order is sent, the products are packed already the same day and shipped as quickly as possible to you. Therefore it is not possible to subsequently change the delivery address. If you have any special requests, please write them in the field with other questions and we'll do our best to accommodate these.

6. Shipping rates and Delivery conditions for Norway and outside the EU
Norway = 199 SEK in export clearance and shipping.
U.S. and Canada = 199 SEK

7. Per item purchases and Discounts
Superfruit Store has package deals on most products. If one buy more products, one should naturally get a good price. Per item purchases are exactly what they sound like: you buy 1, 2, or more products at once depending on which product it is.

8. Minimum order amount = None
We think it's silly to limit orders to a value, so we have no minimum order amount.

9. Service fees
Visa / EuroCard / MasterCard: 0 SEK
14 day invoice: 29 SEK incl. VAT
Invoice Company: 49kr inc VAT

10. Order confirmation
Once we receive your order we will send you a confirmation e-mail with information about your order. Please check your order confirmation and make sure everything looks right. If you have any questions please contact us immediately. Save the order confirmation and record your customer number/order number.

11. Return Policy
As a customer you are entitled to cancel you purchase within 14 days after the goods are received, but only if the packaging is intact and the item is unused. Reimbursement is made at 100% of the price. The customer is responsible for return shipping costs. Contact us before you return the product. Link to the Consumer Sales Act can be found at notisum.

12. Reclamation
If the package is damaged on delivery, you should file your complaint directly at your delivery point. You should therefore always inspect your products when you receive them. For reclamations we pay for the freight costs. Contact us before you return an item.

13. Unclaimed packages
If for any reason you do not pick up your package we will have to charge you for the cost of return shipping, handling etc. You will thus be charged a minimum fee of 199kr for unclaimed parcels.

14. How to order
When you find an item you wish to order, click on the "Add" button next to the item. The item will then be added to your shopping cart which is displayed high up on the left of the page, where you can see how many items you have put in your cart and what the total cost of the products is. If you want to see which goods, and how many of each you have selected, etc., then click on the shopping cart icon. Here you can always change or remove products. When you are done, select "Checkout". If this is your first time shopping with us, you must now register as a customer. Enter your e-mail address as the user name and click on continue. Then fill out the "Register user information" and click ”continue”. Fields marked with * are mandatory. If you are already a customer with us you simply log in with your username and password. If you have forgotten your password please click the "password tool" link, there fill in your email address and we'll send an email. Verify that all information is correctly filled in, and then confirm your order. An order confirmation is then sent to your email address. If for any reason you have problems with shopping at our store, please contact us. You can find our contact information under Contact Us.

15. Correcting incorrect publications
Superfruit reserves the right to retroactively correct prices, texts that have been printed/written incorrectly on our website, on products or in other appropriate media. We also reserve the right of inventory changes and possible technical error in the web shop, browser or server.

16. Personal Information
Superfruit is responsible for the processing of personal data that you as a customer submit to us. Your personal data will be processed with the intent of maintaining customer relations and for marketing purposes by companies other than Superfruit. You can request that personal data is corrected, deleted or registered if you do not want the information to be used for direct marketing purposes.

17. Secure Socket Layers / Secure pages
Superfruit Store uses Secure Socket Layers - SSL from that the customer signs up until s/he has confirmed their purchase at checkout. To protect financial and other information during transmission Secure Socket Layers, SSL, is often used. SSL can be used both to protect the information during transmission through encryption and also to authenticate the identity of the two constituent parties. The most common use of SSL is to verify the seller's identity. An SSL connection is characterized by a locked padlock in the browser's bottom and that the URL starts with https.

18. Cookies
Superfruit Store contains cookies. A cookie is a text file stored on your computer that contains information. There are two types of cookies. One category saves a file permanently on your computer. The second type of cookie is called a session cookie. While you are surfing the cookies are sent between your computer and the server to connect information, such as login name you use. Session cookies are not stored on your computer, but disappear when you close your browser. By changing the setting of the browser, you can opt to not use cookies. This can potentially cause the site to not work in a satisfactory manner. How do you turn off cookies depends on what browser you use. Read the "Help" or equivalent menu in your browser for instructions.

19. Force Majeure
Superfruit is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to a releasing circumstance as described below and the circumstance prevents, hinders or delays fulfillment. These releasing circumstances include, among others, a government action or omission, new or amended legislation, conflict in the employment market, embargo, fire, flood, sabotage, accidents of major scope or other types of natural disaster. Force majeure includes government decisions that affect the market and products negatively, such as restrictions by indication, warning labels, sales bans etc., abnormal decline in the market or if the company is subjected to criminal activity that affects business operations.

20. Shopping hours
The Superfruit Store is open around the clock. You can always email us or call during our business hours. Contact information can be found under contact us.